- General Information
- Manufacturer
- Arcserve
- Manufacturer Website Address
- http://www.storagecraft.com
- Brand Name
- StorageCraft
- Service Name
- Service/Support - Renewal
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic
- Service Description
- 12x5x2 Business Hour
- Service Details
- Service & Support:
- Emergency phone consulting - 1 year - response time: 2 business hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
- Phone consulting - 1 year - response time: 1 business day - severity high
- Phone consulting - 1 year - response time: 2 business days - severity medium
- Phone consulting - 1 year - response time: 2 business days - severity low
- Emergency e-mail consulting - 1 year - response time: 2 business hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
- E-mail consulting - 1 year - response time: 1 business day - severity high
- E-mail consulting - 1 year - response time: 2 business days - severity medium E-mail consulting - 1 year - response time: 2 business days - severity low
- Web support - 1 year
- Web knowledge base access - 1 year
- New releases update - 1 year
- Provided Support
- Software Maintenance
- Phone Support
- New Releases Update
- Web Support
- Emergency Telephone Support
- Emergency Email Consulting
- Web Knowledge Base Access
- Email Support
- Service Response Time
- 2 Business Hour - Emergency Phone Consulting
- Service Duration
- 1 Year
- Product Supported
- StorageCraft ShadowProtect Granular Recovery for Exchange (v. 8.x):
- Installation Type: Locally installed
- License Qty: Unlimited mailboxes
- Software License - Validation Period: 1 year