• General Information
• • Manufacturer
  • CommScope, Inc
  • Manufacturer Website Address
  • http://www.commscope.com
  • Brand Name
  • RUCKUS
  • Service Name
  • End User WatchDog Premium Support - Extended Service
  • Product Type
  • Service

Ruckus Networks offers flexible and comprehensive support offerings for our wired and wireless products. Customers can select different SLAs for hardware replacement, add-on services like onsite engineer support, testing-as-a-service, Designated Support Engineers and more.Our goal is to match our capabilities to your specific needs.

WatchDog Support is Ruckus' base level support offering. It provides customers with a strong foundation of support capabilities, including: 24x7 Technical Assistance, Access to software updates & major upgrades, more aggressive hardware replacement options and the ability to leverage the Ruckus Diagnostic Dashboard tool.

• WatchDog End User Support: this offering is for customers who wish to engage Ruckus directly for their support needs.
• Partner WatchDog Support: with this offering, support is provided by Ruckus-qualified partners who deliver frontline support to the customer. Ruckus provides backend support to the partner, but do not interact directly with customers.