Managed Services: Premium
Premium Managed Services allows for the same budget amount each month and is priced per person. All help desk requests, hardware and software upgrades are covered in Premium Services. This contract covers network, workstations and users. All Features in MSP Maintenance and MSP Basic are included in Premium Services.
Managed Services does not include phone support. Phone Support is priced separately. For more information on our Managed Services choices, please visit this link: https://sandranetwork.com/wp-content/uploads/2023/01/Managed-Services-Pricing.pdf
Remote Management Software | Remote Management | RMM Software |
| Executive Reporting | Applications |
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| Computer Hardware |
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| Computer Software |
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| Network Devices |
| Client Portal Access | Configuration Details |
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| Past Invoicing |
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| Tickets |
Backup Monitoring (as applicable) | File Backup, Saas Backups) | |
Premium Antivirus Software | Software Installation & Support | |
| Software Definition and Updates | |
| Virus and Malware Removal | |
User Support | New User Creation |
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| Password Resets |
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| Employee Offboarding | |
| User Rights |
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| Mailbox (email) creation | |
| Distribution List Creation | |
Printer Support | Installation |
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| Connectivity |
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| Upgrades |
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| Advanced Troubleshooting | |
Software | Installation |
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| Upgrades |
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PC Hardware | Installation |
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| Upgrades |
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| Troubleshooting |
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Network Support | Connectivity for workstations and Servers | |
| Troubleshooting: Firewall, Switch, Wireless Access Points | |
For more information on our Managed Service offerings, please follow this link: https://sandranetwork.com/wp-content/uploads/2023/01/Managed-Services-Pricing.pdf