- General Information
- Manufacturer
- Cisco Systems, Inc
- Manufacturer Website Address
- http://www.cisco.com
- Brand Name
- Cisco
- Service Name
- SMARTnet - Extended Service
- Product Type
- Service
Cisco SMARTnet Service for Rapid Problem Resolution
Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.
Cisco SMARTnet provides the following:
- Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
- Access to the extensive Cisco.com knowledgebase and tools
- Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR)
- Ongoing operating system software updates including both minor and major releases within the licensed feature set
- Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
- Proactive diagnostics and real-time alerts on select devices with Smart Call Home
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Physical
- Electronic
- Service Characteristic
- Parts
- Service Description
- 8x5xNext Business Day
- Provided Support
- New Releases Update
- Phone Support
- Web Knowledge Base Access
- Parts Replacement
- Product Info Support
- Diagnosis
- Service Response Time
- Next Business Day - Replacement
- Product Supported
- Cisco Small Business Switch:
- SG250-26P-K9-NA