Acer notebooks come with a one-year or three-year standard limited warranty that provides hardware technical support.
- General Information
- Manufacturer
- Acer, Inc
- Manufacturer Website Address
- http://us.acer.com
- Brand Name
- Acer
- Service Name
- Total Protection - Upgrade
- Product Type
- Service
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Description
- 14x5x1 Business Day
- Service Details
Runs concurrently with limited warranty. Total Protection Upgrade covers the cost of a replacement unit if, as determined solely by Acer, the covered notebook cannot be repaired. Prepays freight to and from repair depot. Hardware technical support via toll-free phone Monday through Friday from 7:00 a.m. to 9:00 p.m. and Saturday through Sunday from 8:00 a.m. to 5:00 p.m. Central time. Mail-in or carry-in depot repair with repair service usually rendered within one business day after receipt for most common hardware problems. Repair or replacement of defective hardware with factory-refinished parts or products. Overnight parts exchange for in-stock customer-replaceable parts.
- Provided Support
- Phone Support
- Service Availability
- 14 x 5
- 9 x 2
- Service Response Time
- 1 Business Day
- Service Location
- Carry-in
- Service Duration
- 3 Year
- Product Supported
- TravelMate: 6292, 5720, 6370, 6337, 6635, 6969, 6565, 4720, 6396, 6218, 6213, 6756, 6851
- Aspire: 8920, 6920
- Miscellaneous
- Additional Information
- Additional time required for return of notebook to customer via prepaid ground freight.
